At benivory, we believe that every step of your experience with us should feel effortless—from the moment you discover a piece you love to the instant your order is confirmed. Our payment process is designed with your convenience and security in mind, offering a range of options to suit your preferences.

Accepted Payment Options

We currently accept the following payment methods for all online orders:

Credit cards bearing the Visa, Mastercard, and American Express logos are welcome. We also accept payments through PayPal, allowing you to check out quickly and securely without needing to re-enter your card details each time. Additionally, we support other secure digital payment platforms that may be available at checkout, depending on your location and device.

All transactions are processed in Hong Kong dollars by default. However, your bank or payment provider may display the final charge in your local currency based on their prevailing exchange rates. Any currency conversion fees applied by your financial institution are beyond our control and remain the responsibility of the customer.

Secure Checkout

Your security is our priority. Our online store employs industry-standard encryption technology, including Secure Socket Layer (SSL) protocols, to safeguard your personal and financial information during transmission. All payment data is handled through trusted, PCI-compliant payment gateways, ensuring that your details are never stored on our servers.

You can shop with complete peace of mind, knowing that your privacy is protected at every stage. We take this responsibility seriously, because we know that trust is the foundation of any meaningful relationship.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email from us within a few minutes. This email will contain your order number, a summary of the items purchased, and the total amount charged. Should you not receive this confirmation, please check your spam folder or contact us to verify that your order was placed correctly.

Payment Failures

If your payment is declined or fails to process for any reason, we recommend double-checking the following:

• Ensure that your card details, including the billing address and security code, are entered correctly.

• Verify that your card has sufficient funds or credit available.

• Contact your bank or card issuer to confirm that they are not blocking the transaction for security reasons.

If the issue persists, you may wish to try an alternative payment method. Our customer service team is also available to assist if you encounter any difficulties during checkout.

Pre-Orders and Deposits

On occasion, we may offer select items for pre-order. When placing a pre-order, the full amount of the purchase will be charged at the time the order is placed. This secures your item and ensures that it is reserved for you upon arrival. You will receive updates regarding the estimated shipping timeline for your pre-ordered piece.

Promotional Codes and Discounts

If you have a promotional code or gift voucher, you may enter it in the designated field at checkout before completing your payment. Only one promotional code may be applied per order. Please ensure that the code is entered exactly as provided, and note that some codes may have expiration dates or specific terms and conditions attached.

Billing Information

To prevent delays or issues with your order, please ensure that the billing address you provide matches the address associated with your chosen payment method. Any discrepancies may result in your payment being declined or your order being held for additional verification.

Taxes and Additional Charges

The total amount displayed at checkout includes the listed price of the items as well as any applicable shipping fees. Depending on the destination of your order, local taxes, customs duties, or import fees may be levied by authorities in the receiving country. These charges, if applicable, are not included in the amount you pay at checkout and will be collected separately by the carrier or customs office upon delivery. We recommend consulting your local customs regulations for further information.

Contact Us for Payment Assistance

Should you have any questions regarding payment methods, encounter an error during checkout, or wish to inquire about alternative arrangements, please do not hesitate to reach out. Our team is available during business hours to provide guidance and resolve any concerns promptly.

Email: benivory@outlook.com
Phone: eight five two three seven one nine zero four six

We appreciate your trust in benivory and look forward to serving you with the care and attention you deserve.