At benivory, we want you to feel completely confident when shopping with us. We understand that sometimes a piece may not work out as expected, and we are here to make the return and refund process as straightforward and hassle-free as possible. This policy outlines your rights and our responsibilities regarding returns, exchanges, and refunds. Please read it carefully before making a purchase.

Our Commitment to You

We stand behind the quality of every item we create. Each garment is carefully inspected before it leaves our studio. However, if you are not entirely satisfied with your purchase for any reason, we are here to help. Our goal is to ensure that you love every piece you receive, and if that is not the case, we will work with you to find a fair and timely resolution.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within thirty days of the delivery date.

• The item must be unworn, unwashed, and undamaged.

• All original tags and labels must remain attached to the garment.

• The item must be returned in its original packaging, including any accessories or free gifts that came with it.

• The return must be accompanied by proof of purchase, such as your order number or receipt.

Please note that we are unable to accept returns for items that show any signs of wear, alteration, or damage caused by improper handling. For hygiene reasons, we also reserve the right to refuse returns on certain categories of items, such as lingerie or swimwear, if the protective seal has been removed or the item has been worn.

How to Initiate a Return

Returning an item to benivory is simple. Please follow these steps:

1. Contact our customer service team at benivory@outlook.com within thirty days of receiving your order. Please include your order number and the reason for the return.

2. Our team will respond within one to two business days with a return authorisation number and detailed instructions on how to send your package back to us.

3. Pack the item securely in its original packaging, including all tags and accessories.

4. Write your return authorisation number clearly on the outside of the package or include it inside the parcel.

5. Send the package to the address provided in our return instructions. We recommend using a trackable shipping service, as we cannot accept responsibility for items lost or damaged in transit.

Please do not return any items without first obtaining a return authorisation. Unauthorised returns may not be accepted and may be sent back to you at your own expense.

Return Shipping Costs

Unless the return is due to a defect, an error on our part, or an incorrect item received, the cost of return shipping is the responsibility of the customer. We strongly recommend using a trackable and insured shipping method, as we cannot issue a refund for items that do not reach our returns facility.

If we have made an error with your order, such as sending the wrong size or colour, or if the item arrives with a manufacturing defect, we will cover the return shipping costs. In such cases, please contact us first so that we can arrange a prepaid return label for you.

Refund Process

Once we receive your returned item, our quality control team will inspect it to ensure that it meets our return eligibility criteria. This inspection typically takes two to three business days.

If your return is approved, we will process a refund to your original payment method. The refund amount will include the full purchase price of the item, excluding any shipping charges you paid for the original delivery. Please note that original shipping costs are non-refundable.

Once the refund has been processed, you will receive a confirmation email. Depending on your bank or credit card issuer, it may take an additional five to ten business days for the refund to appear in your account. We appreciate your patience during this time.

Partial Refunds and Rejections

In certain circumstances, we may issue a partial refund or reject a return altogether. These circumstances include but are not limited to:

• The item shows signs of use, wear, or damage that occurred after delivery.

• The tags have been removed or the packaging is missing.

• The item was returned after the thirty-day window has passed.

• The item is not in its original condition.

If your return is rejected, we will contact you to explain the reason. We may offer to send the item back to you at your own expense, or you may request that we dispose of it on your behalf.

Exchanges

If you wish to exchange an item for a different size, colour, or style, please follow the same return procedure and indicate your exchange preference in your email. Exchanges are subject to stock availability. If the requested replacement item is in stock, we will process the exchange and ship the new item to you at no additional shipping cost.

If the desired replacement item is out of stock, we will process a full refund instead and notify you accordingly. In such cases, you are welcome to place a new order for an alternative item.

Faulty or Damaged Items

We take great care to ensure that every item we send meets our quality standards. However, in the unlikely event that you receive a faulty or damaged item, please contact us immediately. We sincerely apologise for any inconvenience and will resolve the matter as quickly as possible.

To assist us in processing your claim, please include photographs of the fault or damage, along with your order number, when you email us. If the item is confirmed to be faulty, we will offer you the choice of a full refund, including return shipping costs, or a replacement free of charge.

Late or Missing Refunds

If you have not received your refund after the expected timeframe, we recommend taking the following steps:

• Check your bank account or credit card statement again, as some financial institutions may take additional processing time.

• Contact your bank or credit card issuer, as they may have internal procedures that delay the posting of refunds.

• If you have completed these steps and still have not received your refund, please contact us at benivory@outlook.com, and we will investigate the matter on our end.

Sale Items and Promotional Purchases

Items purchased at a discounted price or during a promotional event are subject to the same return policy as full-priced items, unless otherwise stated at the time of purchase. Please note that if you return a sale item, you will be refunded the amount you actually paid, not the original full price.

For promotional offers involving free gifts or bundled items, all components of the bundle must be returned together in order to receive a full refund. If you wish to keep part of the bundle, the value of the retained item will be deducted from your refund.

Right to Cancel

Under applicable laws in certain jurisdictions, you may have the right to cancel your order within a specified cooling-off period without providing a reason. If you wish to exercise this right, please contact us within fourteen days of receiving your order. The same return conditions set out above will apply.

Policy Updates

We reserve the right to amend or update this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically, as your continued use of our services constitutes acceptance of the current terms.

Contact Us

If you have any questions about this policy, need assistance with a return, or wish to discuss a specific situation, please do not hesitate to get in touch. Our customer service team is here to support you every step of the way.

Email: benivory@outlook.com
Phone: eight five two three seven one nine zero four six

We value your trust in benivory and are committed to ensuring your experience with us is nothing short of exceptional. Thank you for being a part of our journey.