At benivory, we believe that the journey of your order should be as thoughtfully managed as the creation of the garments themselves. From the moment you click "complete purchase" to the instant your package arrives at your doorstep, we handle every step with care, precision, and attention to detail. This Shipping & Handling policy outlines everything you need to know about how we process, pack, and deliver your orders.

Order Processing Time

We understand that you are eager to receive your new pieces, and we share that excitement. Our team works diligently to prepare each order with the utmost care. All orders are processed within one to three business days from the date of purchase, excluding weekends and public holidays observed in Hong Kong.

During peak seasons, promotional events, or new collection launches, processing times may be slightly extended. We will always communicate any significant delays via email or through announcements on our website. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your package has been handed over to the carrier.

Please note that orders placed after five in the evening Hong Kong Time will be processed on the next business day. Orders placed on Fridays after this cut-off time will begin processing on the following Monday.

Order Handling and Packaging

Every item you order from benivory is handled with the same level of care we would extend to our own wardrobes. Before packing, each garment undergoes a final quality inspection to ensure it meets our standards for fabric, stitching, and finish. We take pride in the condition of every piece that leaves our studio.

Your items are carefully folded, wrapped in protective tissue paper, and placed in our branded packaging. We design our packaging to be both elegant and functional, ensuring that your garments arrive in pristine condition. For added protection during transit, we use sturdy outer boxes or padded mailers, depending on the size and weight of your order.

Shipping Methods and Transit Times

We offer a selection of shipping options to accommodate your schedule and preferences. The available methods and estimated transit times are as follows:

Standard Shipping – Estimated delivery within five to ten business days from the date of dispatch. This is our most economical option, suitable for customers who are happy to wait a little longer for their order.

Express Shipping – Estimated delivery within two to four business days from the date of dispatch. This option is ideal for those who need their items promptly and prefer expedited handling and faster transit.

Please note that transit times are estimates provided by our shipping partners and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to customs processing, public holidays, adverse weather conditions, and carrier operational delays.

Shipping Costs

Shipping charges are calculated at checkout and are based on the total weight of your order, the destination, and the shipping method you select. The exact cost will be displayed clearly in your shopping cart before you proceed to payment.

From time to time, we may offer free standard shipping promotions. These promotions will be announced on our website and will apply automatically at checkout when the qualifying conditions are met. Please note that promotional shipping offers cannot be combined with other discounts or retroactively applied to orders already placed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's tracking portal. You may use this information to monitor the progress of your shipment in real time.

If you have created an account with us, you can also view tracking information directly from your account dashboard. Should you encounter any issues with the tracking link or notice that your tracking status has not updated for several days, please do not hesitate to contact us for assistance.

Customs, Duties, and Taxes

As a brand based in Hong Kong, we ship to customers around the world. Please be aware that international orders may be subject to customs duties, import taxes, and handling fees imposed by the customs authorities of the destination country. These charges are not included in the total amount you pay at checkout and are the sole responsibility of the recipient.

Customs policies vary widely from country to country, and we are unable to predict or control the amount of any fees that may be applied. We recommend that you contact your local customs office for an estimate of potential charges before placing your order. In the event that you refuse to pay customs fees and your package is returned to us, we will issue a refund for the cost of the items, minus the shipping charges and any return fees incurred. Please note that we are not responsible for delays caused by customs inspections or clearance procedures.

Shipping Restrictions

While we strive to serve customers in as many locations as possible, there are certain destinations that we may not be able to ship to due to carrier restrictions, local regulations, or logistical limitations. If your shipping address falls into such a category, we will notify you during the checkout process or contact you directly after your order is placed.

Delivery Attempts and Signature Requirements

For security purposes, certain orders may require a signature upon delivery. This is particularly common for high-value shipments. If you are not available to sign for your package at the time of delivery, the carrier will usually leave a notice with instructions on how to arrange re-delivery or pick up your parcel from a local depot.

Please ensure that the shipping address you provide is accurate and complete, including any relevant building names, unit or apartment numbers, and contact phone numbers. We are not responsible for failed deliveries resulting from incorrect or incomplete addresses. If a package is returned to us due to an address error, we will contact you to arrange re-shipment at an additional cost.

Insurance and Liability

All orders are insured against loss or damage during transit. In the rare event that your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to file a claim and resolve the issue as quickly as possible.

We take responsibility for your order until it is marked as delivered by the carrier. Once delivery confirmation is received, the risk of loss passes to you. If your tracking shows that the package has been delivered but you have not received it, we recommend checking with neighbours, family members, or your building's reception or mailroom. If the package is still not located, please contact us and we will assist in investigating the matter with the carrier.

Handling During Peak Seasons

During peak shopping periods, such as holidays or major sales events, our shipping partners may experience higher than usual volumes. This can result in extended transit times despite our best efforts to dispatch orders promptly. We appreciate your understanding during these busy times and encourage you to place orders early to avoid disappointment.

Shipping to Multiple Addresses

At this time, we are unable to split a single order into multiple shipping addresses. If you wish to send items to different locations, please place separate orders for each address.

Contact Us for Shipping Enquiries

If you have any questions regarding shipping, need assistance with tracking, or wish to inquire about expedited delivery options, our customer service team is ready to help. Please reach out to us during our service hours, and we will respond with the information you need.

Email: benivory@outlook.com
Phone: eight five two three seven one nine zero four six

Thank you for choosing benivory. We are honoured to be part of your style journey and are committed to delivering your pieces with the same care and passion that goes into designing them.