At benivory, we understand that the anticipation of receiving your new pieces is part of the experience. That is why we make it easy for you to follow your order from our studio to your doorstep. Our tracking system provides real-time updates, so you always know where your package is and when to expect it.

How to Track Your Order

Once your order has been packed and handed over to our shipping partner, you will receive a shipping confirmation email from us. This email contains a unique tracking number along with a direct link to the carrier's tracking portal. Simply click the link or copy the tracking number into the carrier's website to view the current status and location of your shipment.

If you have created an account with us, you may also log in to your account dashboard at any time to view your order history and track all your active shipments in one place.

Tracking Statuses Explained

To help you better understand the progress of your delivery, here is a quick guide to the common tracking statuses you may encounter:

Order Confirmed – Your order has been successfully placed and our team is preparing to process it.

Processing – Your items are being carefully picked, packed, and prepared for dispatch.

Shipped – Your package has been handed over to the carrier and is on its way to you. The tracking number will become active within twenty-four to forty-eight hours.

In Transit – Your package is moving through the carrier's network and is en route to its destination. Updates may appear at various checkpoints along the journey.

Out for Delivery – Your package has arrived at the local delivery facility and is scheduled for delivery on the current day. Please ensure someone is available to receive it.

Delivered – Your package has been marked as successfully delivered to the address provided at checkout.

What to Do If Your Tracking Has Not Updated

It is not uncommon for tracking information to show no updates for a short period after dispatch. This usually occurs when the package is in transit between sorting facilities or awaiting scanning at the next checkpoint. Please allow up to forty-eight hours for the tracking status to refresh.

If your tracking remains unchanged for more than five business days, or if the estimated delivery window has passed without any updates, please contact our customer service team. We will liaise with the carrier on your behalf to investigate the situation and keep you informed of any progress.

What to Do If Your Package Shows as Delivered but You Have Not Received It

Occasionally, a carrier may mark a package as delivered before it has actually reached your address. This can happen if the driver scans the parcel prematurely or if it has been left with a neighbour, concierge, or in a secure location near your property.

Before contacting us, we recommend taking the following steps:

• Check with household members or neighbours to see if someone else accepted the package on your behalf.

• Look around your property, including porches, mailrooms, reception areas, or any designated delivery spots.

• Allow an additional one to two business days, as some carriers may update the status in advance and deliver the following day.

If you have completed these steps and still cannot locate your package, please reach out to us with your order number. We will open an investigation with the carrier and work towards a resolution as quickly as possible.

Changing Your Delivery Address

We understand that plans can change. If you need to update the shipping address for an order that has not yet been dispatched, please contact us immediately. Once your order has been shipped, we are unable to redirect the package, as it is already in the carrier's system. In such cases, we recommend using the carrier's delivery management options, if available, to reschedule or reroute the delivery to a nearby collection point.

Contact Us for Tracking Assistance

Should you encounter any issues with tracking your order or have any concerns about the delivery process, we are here to help. Our team is available during business hours to assist you with any tracking-related queries.

Email: benivory@outlook.com
Phone: eight five two three seven one nine zero four six

Please have your order number ready when reaching out, as this will help us resolve your query more efficiently.

iently.